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Solutions · IT Services & MSPs

IT Services & MSPs

Your engineers touch fifty clients' infrastructure. Prove to each client that their environment is the only one their team saw.

The pressure

What this sector is up against

MSPs are a breach-multiplier target: one compromised MSP credential opens doors across an entire client portfolio. Clients' security teams increasingly audit their providers, demanding evidence of access isolation, engineer-level accountability and clean offboarding when staff churn. Spreadsheet-and-VPN access management can't answer any of that.

Frameworks that apply

ISO 27001 SOC 2 Client-specific mandates (RBI/IRDAI when serving BFSI)

How Tanflow helps

Controls mapped to this sector's reality

Per-client connection groups

Each client's targets, credentials and policies live in an isolated group; engineers see only the clients they are assigned to.

Engineer-level accountability

Named-identity sessions with recording end the "which engineer was it?" conversation permanently.

Instant staff offboarding

One deactivation removes an engineer from every client environment simultaneously - with proof.

SLA & activity reporting

Per-client session reports document what was done, when and by whom - ready for client review meetings.

A sales asset, not just a control

Demonstrating recorded, policy-controlled access wins the security questionnaire round against less-equipped competitors.

In practice

The client security audit that took an afternoon

A BFSI client audits its MSP annually. Previously: two weeks assembling VPN logs and access spreadsheets. With Tanflow PAM: the MSP exports the client's connection-group report - every engineer, session, command verdict and offboarding event for the year - and walks the auditor through sample session replays. The audit closes in an afternoon, and the renewal conversation starts on the front foot.

Talk to us about IT Services & MSPs

We'll walk through your environment, your regulator's expectations and a deployment plan measured in weeks.